How to Fix Something Went Wrong on Facebook?

Fix Something Went Wrong on Facebook – If you find that Facebook something went wrong, maybe it’s a cache or temporary data problem. You can try to clear your cache and data. The “something went wrong Facebook” issue may be caused by cookie and cache errors, incorrect login data, incorrect extensions, Facebook server issues, and Facebook permissions.

Fix Something Went Wrong on Facebook

How to Fix Something Went Wrong on Facebook?

1. Fix Something Went Wrong on Facebook – Reload the webpage

Sometimes, you should have patience as the problem might be temporary. However, you can also try to reload the webpage by bypassing the cache – press the CTRL + SHIFT + R keyboard hotkeys.

Note that this tip may be applied by Windows 10 and Windows 11 users alike.

2. Re-Login to Your Account

Another reason for issues with loading media files on Facebook is a temporary error that occurred on your account. If this is the case, most of the features on Facebook won’t be available or would not work properly.

To fix this, simply log out of your account and log back in to refresh your account data and re-establish a better connection with Facebook’s servers.

  1. On Facebook, click on the Account button on the top right corner of your screen.
  2. After that, tap on the Log Out button.
  3. Lastly, enter your account credentials again and hit the Log In button to access your account.

Now, try to load the media file that you are having problems with, to see if the problem is already resolved.

3. Disable Add-ons and Extensions From your Browser

Usually, Facebook problems can occur if there is a conflict between the Facebook client and certain add-ons or extensions recently added to your browser.

Thus, for addressing the Facebook issue you need to disable these features and tools that are running in the background. Here is how you can do that on several web browser clients:


  1. Open Chrome.
  2. Click the Menu icon (the three horizontal dots).
  3. Go to More tools and click on Extensions.
  4. Click Remove near the extension that you want to eliminate.


  1. Run Firefox and access Menu (the three horizontal lines).
  2. Choose Settings, then click on Extensions & Themes.
  3. Click on Extensions, then remove the once you don’t need.
  4. Restart your browser in the end.

Microsoft Edge:

  1. Launch Edge on your system.
  2. Click on the Settings icon and select Extensions.
  3. Choose Manage extensions, then turn off the switch for the once you want to disable.
  4. Close and then re-open your browser.

4. Turn Off VPN

VPNs are third-party programs used on your device to keep your data safe and secured while browsing the internet. It functions by masking your original IP address with a dummy one from their servers.

However, this makes your connection unstable, and a proper connection with website servers cannot be established since it changes your IP randomly. If you are having issues while using Facebook, try to disable your VPN and see if the problem is eliminated or reduced.

5. Clear your Browser Cache and History

You can fix the Facebook’s Something went wrong error message by clearing your history and cache. Again, here is how you may do it on several browsers:

Fix Something Went Wrong on Facebook


  1. Run the Chrome app. From its main window click on the Menu icon.
  2. Go to More tools and just access Clear Browsing Data.
  3. Select the cookies, other site data entry, along with everything else you want to remove and perform the wipe.
  4. Restart your browser in the end.


  1. Open Firefox on your device and click on the Menu button.
  2. Access Settings, then click on Privacy & Security from the left and select Clear Data for Cookies and Site Data.
  3. Next, scroll down and hit Clear History.
  4. Restart the software when you are done.

Microsoft Edge:

  1. Run Edge and click on the Menu icon.
  2. Go to Settings, then click on Privacy, search and services and select Choose what to clear under the Clear browsing data option.
  3. Choose what you want to wipe and hit the Clear now button.
  4. Of course, restart your browser in the end.

Alternatively, you can use a browser that clears browsing data on exit.

6. Reset your Facebook Account

  1. On your browser and go to the basic Facebook page.
  2. From the bottom of that page access your Account.
  3. Now, access Security and Login and change your password.
  4. When done, open a new web browser page and navigate to the Facebook page.
  5. Log in by using the newly created password.
  6. And follow Make my account secure on-screen info.
  7. Now, open a new page once more and go to the Facebook page. You should be able to access your account now.

As mentioned already, Facebook’s Sorry, something went wrong problem is usually an internal bug which gets fixed automatically.

Also Read: How to Fix Something Went Wrong on Microsoft Outlook?

7. Check and Reset Your Internet

Viewing media files like photos and videos requires a decent internet connection to load without problems. However, if you are having issues watching a video or loading a photo on Facebook, it can be a sign that your internet connection is running slow. To verify this, run a simple speed test using to measure your network’s speed bandwidth.

If your network is indeed slow or unstable, try to fix it by restarting your router. You can do this by unplugging your router’s power cable from the wall outlet. Now, wait for 5 to 10 seconds before plugging it back to turn on your router.

After restarting your router, perform another speed test to check if your network is already running normally. However, if the problem continues, it is best that you let your ISP know about the issue and have them resolve it.

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