1. Check Hulu’s Servers for Hulu Error Code 2(-998)
The first thing that you should do when you encounter problems on the platform is to check the status of their servers. You can use third-party tools like Downdetector, where you can view the reported problems on Hulu and the past issues it experienced.
If the servers are down, the problem lies with Hulu, and any changes on your device won’t help. In this case, we suggest that you just try using other streaming services in the meantime until Hulu’s team addresses the problem with their platform.
2. Check Your Network Connection
Hulu requires a minimum internet bandwidth of 3 Mbps to access its platform without problems. If you plan to stream live TV, you need at least 8 Mbps and 25 Mbps for 4K UHD content.
If you see a connection error on the Hulu app, it may indicate that your internet is running slow or unstable. To verify this, run a test on your network using Fast.com to measure its current upload and download speed.
Restart your network router if the result indicates that your connection is slow to refresh the link with your internet service provider.
Once done, perform another speed test to check if your network is now running correctly. On the other hand, consider upgrading your current plan if it’s below the minimum requirements to avoid further problems.
If the problem persists, contact your ISP and ask them to fix their service.
3. Restart the Hulu App
Another reason why Hulu is not working on your device is temporary bugs and glitches. The platform may have encountered an error while connecting to the servers explaining the connection error message on Hulu.
On Android and iOS, you can restart Hulu by doing the following steps:
- First, swipe upwards from the bottom of your display to access the Application Switcher.
- Now, locate Hulu from the list of active applications on your device.
- Lastly, drag or flick the app upwards until it is removed from the Application Switcher to stop it from running.
4. Disable Your VPN
VPNs are one of the primary culprits for connection errors on Hulu and other applications. Since VPNs change your IP address randomly to protect your data, they can introduce delays and interruptions to your network.
Unlike other services, it keeps your network stable and works well with streaming services like Hulu, Netflix, HBO Max, and more.
5. Update the Hulu App
Hulu Error Code 2(-998) – Hulu may already be aware of the error message that plagues their platform and might release a fix at any moment. In this case, we suggest that you check from time to time if there are available updates for the Hulu app on your device.
On Android, you can update Hulu by doing the following steps:
- On your device, open the Google Play Store and access the side drawer by tapping on the Menu button.
- After that, access My Apps & Games and look for the Hulu app on the list.
- Finally, tap the Update button beside Hulu to install the latest version of the app.
For iOS users, check the guide below to update Hulu:
- First, open the App Store on your device and tap on your Profile.
- Now, search for the Hulu app on the list of applications with pending updates.
- Lastly, tap the Update button to install the latest version of Hulu.
6. Update Your Device.
Your device could be outdated or have an underlying issue related to network connection causing online apps to fail when you access them. To rule this out, update your device to the latest firmware and see if the problem goes away.
On Android devices, you can update its OS by doing the following:
- Open your device’s Settings and scroll down to the bottom or until you see the About or About Phone tab.
- After that, access the About tab and tap on Software Update.
- Finally, tap the Download and Install button to update your device’s operating system.
- First, open the Settings on your device and tap on General.
- Next, go to Software Updates.
- Lastly, tap on Download and Install to update your iOS version.
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7. Reinstall Hulu.
If the update did not work, try reinstalling the Hulu app on your device. The app may not be installed correctly on your device, or some of its files got corrupted beyond repair.
On Android, follow the steps below to reinstall Hulu:
- First, press on the Hulu app’s icon until the selection menu appears.
- After that, tap on Uninstall to delete the app.
- Lastly, go to theGoogle Play Store on your device and reinstall the Hulu app.
For iOS users, check out the guide below to reinstall the Hulu app:
- On your home screen, press Hulu’s app icon until the options menu appears on your display.
- Next, select the Remove App option to uninstall Hulu.
- Finally, launch the App Store and reinstall Hulu from there.